Rely Health’s back office care navigation program for healthcare teams to modernize discharge, improve care plan delivery & adherence, lower healthcare costs, enhance quality metrics, boost patient trust, and foster long-term patient relationships. This approach contributes to the sustainability and growth of your practice.

As we close out the first quarter of 2025, we’re excited to share some of the meaningful progress we’ve made at Rely Health. It’s been a dynamic start to the year—driven by our commitment to building care navigation systems that work every day, for every patient. Here are just a few key highlights: Launched new ED discharge and specialty navigation programs across five new health systems Expanded value-based care partnerships in Illinois, Oregon, and California Achieved 75% AI-handled call triage at San Bernardino within three weeks of launch Introduced our new Content Engineering team to scale human + AI navigation with precision Continued to elevate the role of navigators—on-site, remote, and virtual—across diverse populations And we’re just getting started. In Q2, we’re scaling our hybrid AI-human care teams, deepening our work in MSK and behavioral health, and helping systems drive measurable ROI with fewer FTEs. Download the full newsletter for more!

This case study highlights the importance of patient-centered care and the significant impact that dedicated Rely Health navigation support can have on an individual's recovery journey and the effectiveness of reducing administrative burden and significant costs to the healthcare system.